FAQ

The majority of our leases are for a 12 month term. We will occasionally do a shorter term lease if there are special circumstances involved. If the lease is less than 12 months it is always at a higher monthly rate due to the potential of additional costs involved in having to clean and prepare an apartment for renting more than once during a 12 month period.

The best and easiest way to check your account balance is through the tenant portal which can be accessed from our tenant portal.

Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history. 

If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

Yes. The amount varies per rental and can be anywhere from 1-3 month's rent.

We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

The Tenant Portal is an online tool provided for you at no cost. You will be able to:

1. Pay your rent online.
2. View your previous and upcoming payments.
3. Add your renter's insurance information (if needed).
4. Submit and track maintenance requests.

We are committed to providing fair, accurate information on the condition of every property.

We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations. 

We are ready to fulfill your property rental requests and assist you in every way possible.

We will always fix everything that is our responsibility as outlined in your lease agreement. 

If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

Rent is due monthly usually on the 1st of each month. 

You can go to the Tenant Portal to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).

One-time payments are also available in your tenant portal. 

If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 

We require at least 30 days notice prior to someone moving out of there unit. The notice can be given either in person, over the phone or with an email message. This applies even if you are beyond the end date of your original lease term, since by default the lease becomes month-to-month and the same terms as the original lease apply.

In general pets are not allowed at our buildings. The Exposition building is the only property that we do allow pets in the apartments. There is an additional pet fee required also.

If the building allows for tenants to have pets then there is an additional $300 non-refundable pet fee that is required prior to move-in.

On our website we have a links page that has web links to all the utility providers in the New Orleans area. Just click on the provider you need and it will take you to their website where you cansetup your account.